UK Generations

  Friendly and affordable family history services

Conditions of Sale

Welcome

General Conditions of Sale

It is our overriding aim to offer you an excellent service - one that will see you returning again and again ! Therefore, please help us by noting the following basic terms of sale :- 

1. The primary purpose of the genealogical services offered by UK Generations is to discover and provide information through  historical research that may be pertinent to UK individuals between c.1650 and the mid 20th century. It is explicitly not intended that UK Generations undertakes investigative tracing services for the purpose of finding individuals who may be alive. However it is recognised and accepted that such people can appear within researched documents and therefore UK Generations accepts no responsibility for the subsequent use made by customers of any material provided, nor any issues that may then arise.

2. Prices for products and services are advertised in UK Sterling and may be revised at any time. Deposits are non-refundable.

3. Vouchers 

3a) Vouchers are valid for 12 months from the date of issue. Each voucher will contain the issue date.

3b) Vouchers can be used as full or partial payment for an item or service.  If the cost falls below the value of the voucher, no cash refund will be given for unspent or partially-spent vouchers.

3c) Orders that go on to exceed the value of a voucher or group of vouchers must be paid for in full before they are despatched (see item 6).

3d) Once a voucher begins to be used to pay for UK Generations services, it may not be transferred to another person. In the event that more than one attempt is made to redeem a voucher, only the first claimant will be valid. If there is remaining value on a voucher then it may only be redeemed by the original owner of the voucher.

4. Payments

Payments may be made by PayPal or (UK-based customers only) by crossed cheque

4a)  See more about PayPal here 

    PayPal does not divulge customer bank, credit card or Paypal details to UK Generations

4b)  Cheque payments can only be made by UK-based customers using bank/building society cheques or crossed personal cheques. No work will begin (or purchases made) until a cheque has been cleared through our bank account - usually within five working days after receipt by UK Generations.  Cheques should be made payable to "UK GENERATIONS".

5. Proof of payment will be obtained for additional costs incurred by UK Generations and subsequently charged in connection with an order . Such charges may typically (but not exclusively) include car parking, entrance fees, library or museum services and accommodation expenses. UK Generations does not seek to make profit from such incurred charges and expenses.

6. Postage and Packing charges are normally based upon Royal Mail UK (1st Class, Special Delivery or ParcelPost) and Worldwide Airmail (Zone 2) rates. They include a small fee for packaging by UK Generations. If a customer requires specific additional postal insurance protection, this should be requested and will be charged at extra cost, otherwise proof of posting will be obtained and responsibility for delivery will pass to the mail delivery company. 

7. UK  Generations bears no responsibility for any losses or damage to goods after posting.  No refunds will be given by UK Generations for items lost or damaged after posting. Proof of posting will be retained by UK Generations for 3 months.

8. Completed orders will be despatched only after confirmation of payment has been notified to UK Generations by PayPal or cleared cheque.  Similarly, where an order requires a deposit or stage payment to be made, work will begin once PayPal has notified UK Generations of successful payment or a cheque has been cleared.  Items that have to be ordered from third parties (eg. certificates) must be paid for in advance. 

9. Customers are solely responsible for advising accurate email and/or postal addresses for the receipt of goods.

9a) UK Generations will not be responsible for items sent to an email address or postal address that has been wrongly advised by a customer. Subject to the successful return of posted items to UK Generations,  we will advise the customer of any postal costs incurred for receipt from the incorrect address and the postal cost to re-send the item(s) to the customer. Once we have received PayPal payment of those charges, the item(s) will be posted to the customer. Alternatively, should a customer no longer wish to receive their mis-posted items, or if they do not respond within 30 days of emailed notification by UK Generations, all previous payments made to UK Generations will be retained and the items will remain the property of UK Generations. Clause 9c) below does not apply to any of these instances.

9b) If it is mutually agreed with a customer that their ordered items have been mistakenly posted by UK Generations to an address other than that advised by the customer and those items are subsequently returned to UK Generations then, subject to 9c) below, we will send them to the customer's advised address without additional charge. Alternatively, if such items are not returned to UK Generations within 30 days of reaching mutual agreement above, we will endeavour to replace the affected items and then send them at no extra charge. 

9c) This clause only relates to instances within clause 9b)   In the event that returned items have been damaged during postage back to UK Generations, we will email the customer to agree how to complete this element for the order - such as replacement of the item(s) or refund of payments relating to those items. However, if the buyer does not respond within 30 days of that email notification, payment(s) relating to the affected items will be retained by UK Generations and the items will remain the property of UK Generations.

10. UK Generations undertakes to carry out reasonable efforts to find records pertinent to orders placed. If searches fail to reveal what is being sought then UK Generations will suspend work, notify the customer to advise on progress and agree whether to continue with an extension to the order. Charges for time expended and work completed to that point will be payable before beginning an extension.

11. UK Generations will endeavour to complete all research within an agreed time but cannot be held responsible for delays caused by third parties or other causes outside of UKG control. In such circumstances, we will endeavour to find out the cause and extent of delay and advise customers accordingly.

12. Customers should be aware that research is not guaranteed to find any person, place or object. Whilst UK Generations will always make reasonable endeavours to succeed (within the cost and timescale scope of an order), it cannot be held responsible if results fail to provide what is sought. Nevertheless, charges for time, materials and expended costs will still be payable by customers to reflect the work that was carried out on their behalf.  

13. Customer details will only be retained for the purposes of communication and transactions between UK Generations and customers (or their representatives). An archive copy of electronic files will be retained for a maximum of 5 years after completion of an order. UK Generations will not divulge customer's personal or research details to any third party organisation other than is necessary to obtain items such as certificates. No customer finanical account details are obtained or stored by UK Generations where payments are made using PayPal.

14. UK Generations is not responsible for the content, views or facilities presented on any other website linking to or from the UK Generations website, nor of any advertisements generated by Webs.com and shown on the UK Generations website. Any content, expressed views or available facilities obtained outside the UK Generations website belong to those other sites and are the responsibility of those other sites. 

15. Travel on unpaved roads or lanes may not be undertaken if judged likely to cause vehicle damage or be otherwise unsafe.