General Conditions of Sale
It is our overriding aim to offer you an excellent service - one that will see you returning again and again ! Therefore, please help us by noting the following basic terms of sale :-
1. In order to offer a fast and secure service, we will only accept payments via PayPal. Using PayPal is easy and they make no additional charges to buyers. See more about PayPal here PayPal does not divulge customer bank, credit card or Paypal details to UK Generations 2. Prices for products and services are advertised in UK Sterling and may be revised at any time. Deposits are non-refundable. 2a) Vouchers are valid for 12 months from the date of issue. Each voucher will contain the issue date. 2b) Vouchers can be used as full payment for an item or service if the cost falls below the value of the voucher. No cash refund will be given for unspent or partially-spent vouchers. 2c) Orders that go on to exceed the value of a voucher or group of vouchers must be paid for in full before they are despatched (see item 6). 3. Additional costs incurred by UK Generations in connection with an order will be charged with proof of receipt. Such charges may typically (but not exclusively) include car parking, entrance fees, library or museum services, accommodation expenses. UK Generations does not seek to make profit from such incurred expenses. 4. Postage and Packing charges are based upon standard Royal Mail UK (1st Class or ParcelPost) and Worldwide Airmail (Zone 2) rates. They include a small charge for packaging by UK Generations. If a customer requires specific additional postal insurance protection, this should be requested and will be charged at extra cost. 5. UK Generations bears no responsibility for any losses or damage to goods after posting. No refunds will be given by UK Generations for items lost or damaged after posting. 6. Completed orders will be despatched only after confirmation of payment has been notified to UK Generations by PayPal. Similarly, where an order requires a deposit or stage payment to be made, work will begin once PayPal has notified UK Generations of successful payment. Items that have to be ordered from third parties (eg. certificates) must be paid for in advance. 7. Customers are solely responsible for advising accurate email and/or postal addresses for the receipt of goods. UK Generations will obtain proof of postage in case of address queries. 7a) UK Generations will not be responsible for items sent to an email address or postal address that has been wrongly advised by a customer. Subject to the successful return of posted items to UK Generations, we will advise the customer of any postal costs incurred for receipt from the incorrect address and the postal cost to re-send the item(s) to the customer. Once we have received PayPal payment of those charges, the item(s) will be posted to the customer. Alternatively, should a customer no longer wish to receive their mis-posted items, all previous payments made to UK Generations will be retained and the items will remain the property of UK Generations. Clause 7(c) below does not apply to any of these instances.
7b) If it is mutually agreed with a customer that their ordered items have been incorrectly posted by UK Generations to an address other than that advised by the customer and those items are subsequently returned to UK Generations then, subject to 7c) below, we will re-send them to the customer's advised address without additional charge. Alternatively, if such items are not returned to UK Generations within 30 days of reaching mutual agreement above, we will refund payments made by the customer for the affected items.
7c) (This clause only relates to instances within clause 7b) In the event that returned items have been damaged during postage back to UK Generations, we will email the buyer to agree the completion of sale. If the buyer no longer wants items that are damaged, we will refund payments relating to those items. However, if the buyer does not respond within 30 days of that email notification, payment(s) relating to the affected items will be retained by UK Generations and the items will remain the property of UK Generations.
8. UK Generations undertakes to carry out reasonable efforts to find records pertinent to orders placed. If searches fail to reveal what is being sought then UK Generations will suspend work, notify the customer to advise on progress and agree whether to continue with an extension to the order. Charges for time expended and work completed to that point will be payable before beginning an extension. 9. UK Generations will endeavour to complete all research within an agreed time but cannot be held responsible for delays caused by third parties. In such circumstances, we will endeavour to find out the cause and extent of delay and advise customers accordingly. 10. The primary purpose of the genealogical services offered by UK Generations is to discover and provide information through historical research that may be pertinent to UK individuals between c.1550 and the mid 20th century. It is explicitly not intended that UK Generations undertakes to provide investigative tracing services for the purpose of finding individuals who may be alive. However it is recognised and accepted that such people can appear within researched documents and therefore UK Generations accepts no responsibility for the subsquent use made by customers of any material provided, nor any actions that they may take. 11. Customers should be aware that research is not guaranteed to find any person or place or object. Whilst UK Generations will always make reasonable endeavours to succeed, (within the cost and timescale scope of an order), they cannot be held responsible if results fail to provide what is sought. Charges for time, materials and expended costs will, however, be payable to reflect that work was carried out. 12. Customer details will only be retained for the purposes of communication and transactions between UK Generations and customers (or their representatives). An archive copy of electronic files will be retained for a maximum of 12 months after completion of an order. UK Generations will not divulge customer's personal or research details to any third party organisation other than is necessary to obtain items such as certificates. The use of PayPal means that no finanical account details are obtained or stored by UK Generations. 13. UK Generations is not responsible for the content, views or facilities presented on any other website linking to or from the UK Generations website, nor of any advertisements generated by Freewebs and shown on the UK Generations website. Any content, expressed views or available facilities obtained outside the UK Generations website belong to those other sites and are the responsibility of those other sites.
